vpbet 1's Privacy Policy

Section 01

Introduction and Scope

vpbet 1 (referred to herein as "we", "platform" or "site") provides online gaming and sports betting services for users in Bangladesh. This privacy policy explains what types of information we collect when you register on vpbet 1, use the platform, or contact us, and how that information is processed.

This policy applies to vpbet 1's website, mobile application, and all related services. By using the site, you consent to the data processing practices described in this policy. For a full understanding of our terms of service, please read our Terms and Conditions, which set out the general rules for using the platform in detail.

Section 02

Types of Information Collected

2.1 Identity Information

When opening an account on vpbet 1 and during the verification process, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (to confirm age)
• National ID card or passport number
• Residential address
• Mobile number and email address

2.2 Financial Information

We require financial information to process deposits and withdrawals. When transactions are made through bKash, Nagad, Rocket, and Upay, the associated mobile number and transaction details are recorded in our system. We never collect or store your mobile banking PIN or password.

2.3 Usage Information

Certain information is generated automatically while you use the site, including:

• IP address and device identifier
• Browser type and operating system
• Time spent active on the platform and navigation history
• Gaming history, bet amounts, and win/loss records
• Login and logout times

2.4 Communication Information

When you contact us via live chat or email support, the content of that conversation, the time, and the associated account information are recorded — this is used to improve service quality and resolve disputes.

Section 03

How Information Is Collected

vpbet 1 collects your information in the following ways:

3.1 Direct Provision

Information you provide yourself during registration, completing verification forms, and communicating with the support team is collected directly.

3.2 Automatic Collection

Your usage patterns and technical data are collected automatically using cookies, web beacons, and similar technologies. These methods are discussed in detail in the cookies section below.

3.3 Through Third Parties

Necessary information may be received from payment processors, identity verification services, and fraud prevention systems. This information is used solely to protect accounts and meet legal obligations.

Section 04

Purpose of Using Information

Collected information is used only for the purposes listed below:

1. Account Management: Completing registration, verifying identity, and maintaining account security.
2. Service Delivery: Processing deposits and withdrawals, applying bonuses, and managing the gaming experience.
3. Customer Support: Resolving your complaints and queries and maintaining communication through support channels.
4. Fraud Prevention: Detecting unusual transactions and ensuring the security of the platform.
5. Responsible Gaming: Monitoring usage patterns to identify risky behaviour and intervene when necessary. You can find more details in our Responsible Gaming policy.
6. Service Improvement: Analysing usage data to improve the site's functionality and usability.
7. Legal Obligations: Keeping records necessary to comply with applicable laws and regulations.
8. Communication: Keeping you informed about important updates, security notices, and relevant offers.

We never sell your information to advertising brokers or data marketplaces.

Section 05

Sharing and Disclosure of Information

vpbet 1 does not share your personal information with any third party except in specific circumstances, which are listed below:

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, cybersecurity, and management of technical infrastructure. These partners are given access only to the information necessary to provide specific services and are contractually bound to maintain standards equivalent to this privacy policy.

5.2 Legal Obligations

We may be legally required to provide information in response to a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. If such a disclosure occurs, we will attempt to notify you unless prohibited by law.

5.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user data may be transferred. In such circumstances we will inform you in advance, and the new entity will be bound to provide protection equivalent to this privacy policy.

5.4 With Your Consent

For any sharing of information beyond the cases above, we will obtain your explicit prior consent.

Section 06

Data Storage and Security

vpbet 1 takes both technical and administrative measures to protect your information.

6.1 Security Measures

• All data transmission is secured through SSL encryption.
• Data stored on servers is kept using industry-standard encryption methods.
• Regular security audits and vulnerability assessments are conducted.
• Access to sensitive data is strictly controlled and only authorised staff can view it.
• Two-factor authentication (OTP) is in place to protect accounts.

6.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide our services. After an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

Section 07

Cookies and Tracking Technologies

vpbet 1 uses cookies and similar tracking technologies to ensure the site functions properly and to improve the user experience.

7.1 Types of Cookies

We primarily use three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions, security tokens, and remembering language preferences. Disabling them will prevent the site from working properly.
• Analytical Cookies: Used to understand which pages are visited most and where issues arise. This information is collected anonymously.
• Functional Cookies: Used to remember personalised settings such as your language, table size, or theme preferences.

7.2 Cookie Control

Most browsers offer cookie control options. You can accept or reject cookies by going to your browser's settings. However, please note that disabling essential cookies will prevent many features from working.

Section 08

Your Rights

As a vpbet 1 user, you have the following rights over your own information:

1. Access: You have the right to know what information we hold about you. You can obtain this information by logging into your account or by contacting us directly.
2. Right to Rectification: If any information in your profile is incorrect, you can request that it be corrected.
3. Right to Erasure: In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your information be deleted.
4. Right to Object: You have the right to object to your information being used for specific purposes.
5. Data Portability: You may request that the information you have provided be made available in a structured format.
6. Withdrawal of Consent: For information processed on the basis of consent, you may withdraw that consent at any time. However, any processing already completed before withdrawal will remain valid.

To exercise these rights, please contact our support team. We will endeavour to respond to each request within a reasonable time.

Section 09

Protection of Minors

All services on vpbet 1 are strictly for persons aged 21 or above. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and if we become aware that someone has opened an account while under the age of 21, that account will be closed immediately and all collected information will be deleted.

If you become aware that a minor has registered on this platform, please notify us immediately.

Section 10

Third-Party Links

Our platform may have connections to third-party services such as payment gateways or game studios. These services have their own privacy policies, for which vpbet 1 is not responsible. You are advised to read the policies of any third-party service before using it.

Article 11

Changes to the Policy

We may update this privacy policy from time to time. If there are important changes, a notification will be sent to your registered email or mobile number, and the date at the top of the page will be updated.

If you continue to use the platform after a policy change, it will be considered that you have agreed to the updated policy. Please check this page regularly. To learn more about the general terms and conditions of our services, visit the About Us page.

Article 12

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

We will respond within a reasonable time after receiving any privacy-related request from you. If you feel your complaint has not been resolved properly, you have the right to raise the matter with the relevant authority. For general questions, answers to many topics can be found in our FAQ section.